FAQ

Our collections are crafted for the modern individual who values timeless elegance with a contemporary edge. Each piece—whether a statement item from our ARCHIVE, a functional yet artistic BAG, or a piece of JEWELRY—is designed to be a treasure that empowers self-expression and tells a story.

We offer both. Our ARCHIVE menu features curated, often limited-edition finds, while other collections represent our ongoing commitment to accessible luxury. Each piece is selected with intention, ensuring it carries the distinctive Mam Originals spirit of drama and refinement.

To provide a seamless experience for our global community, we accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and processed with the utmost care for your privacy.

As your order enters our meticulous preparation process quickly, we are unable to modify or cancel it once placed. We encourage you to review your selections carefully. For urgent concerns, please contact us immediately at [email protected].

We offer two tailored shipping methods:

1. Standard Express Shipping: A flat rate of $12.95 via DHL or FedEx. Your piece will arrive 10-15 days after dispatch. Ideal for the style-conscious individual seeking a balance of speed and value.

2. Complimentary Curated Shipping: Free on all orders over $50, via EMS. Delivery occurs 15-25 days after dispatch. Perfect for the thoughtful curator who plans ahead.

Every journey begins in our Phoenix studio. Please allow 1-2 business days for our team to meticulously inspect, prepare, and lovingly package your item in our signature packaging. We then dispatch it globally (excluding only the most remote locales in Asia and beyond).

Absolutely. Once your piece is dispatched, you will receive a tracking notification, inviting you to follow its curated journey right to your doorstep.

Your confidence is paramount. We offer a 15-day return period from the date of delivery. If your piece does not resonate as you envisioned, this policy ensures your journey with us remains one of empowerment and exceptional value, without compromise.

Please contact our dedicated customer service team at [email protected] within the 15-day window. We will guide you through the simple process, ensuring it is as refined and considerate as the rest of your experience.

We are your partners in self-expression. Our dedicated customer service team is here to ensure your entire experience is as flawless as our designs. Please reach out to us at [email protected].