At Mam Originals, we believe that every piece you acquire should be a perfect reflection of your refined and intentional taste. Our commitment to excellence extends from the meticulous craftsmanship of our ARCHIVE, BAGS, and JEWELRY collections to the considered experience of receiving and living with them. This policy is designed with the same clarity and care, ensuring a seamless journey for our global community.

Shipping Information

We are dedicated to delivering your curated selections with care and efficiency.

Order Processing

All orders are thoughtfully processed within 1-2 business days of payment confirmation, excluding weekends and holidays.

Shipping Methods & Timelines

We offer two complementary shipping options to serve our international clientele (excluding remote areas):

  • Standard Shipping: Via DHL or FedEx.
    • Cost: $12.95 USD.
    • Estimated Delivery: 10-15 business days after dispatch.
  • Free Shipping: Via EMS for orders over $50 USD.
    • Cost: Complimentary.
    • Estimated Delivery: 15-25 business days after dispatch.

You will receive a tracking notification once your order is on its way to you.

Returns & Exchanges

Should an item not resonate as expected, we have established a secure and considered process. Our policy balances clarity with the protection necessary for our treasured pieces.

Return & Exchange Window

We gladly accept returns and exchanges for eligible items within 15 days of the date you receive your order.

Conditions for Return

To preserve the integrity of our collections, all items must be returned in their original, pristine state:

  • Unused, unworn, and in original condition.
  • All original tags, packaging, certificates of authenticity, and protective pouches included and intact.
  • Returned in the original, secure shipping packaging to prevent transit damage.

Items Not Eligible for Return or Exchange

In alignment with the exclusive and often archival nature of our collections, the following are considered final sale:

  • All ARCHIVE Pieces: Due to their unique, one-of-a-kind, or limited-availability nature, all sales in the ARCHIVE collection are final. We encourage intentional consideration prior to acquisition.
  • Any item that does not meet the return conditions above.
  • Items purchased during a final sale or promotion explicitly marked “non-returnable.”

The Return & Exchange Process

To initiate a return or exchange, please follow these steps within the 15-day window:

  1. Initiate Your Request: Contact our customer service team at [email protected] with your order number and item details. Using the template below will expedite your request.
  2. Receive Authorization & Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Returns sent without an RMA cannot be processed.
  3. Securely Package and Ship: Securely repackage the item with all original elements, include a copy of your order confirmation, and ship it to the address provided using a trackable and insured service. The customer is responsible for return shipping costs unless the return is due to our error (e.g., incorrect item shipped).
  4. Inspection & Processing: Upon receipt at our studio, we will conduct a careful inspection. You will be notified via email once this is complete.

Refunds & Credits

For Approved Returns:

  • Method: Refunds are processed to the original payment method (VISA, MasterCard, JCB, PayPal).
  • Timing: Please allow 5-10 business days for us to process the refund, plus additional time for your bank or payment provider to post the credit. The total timeframe is typically 10-15 business days from the approval date.
  • Amount: The refund covers the item’s cost only. Original shipping fees are non-refundable, and return shipping is the customer’s responsibility.

For Exchanges:

  • Your new item will ship once the return is received and approved.
  • If the new item is of higher value, we will invoice you for the difference. If lower, we will refund the difference per the refund process above.

International Returns

Customers returning items from outside the United States are responsible for any customs duties, taxes, and international shipping costs. We advise declaring the package as “Returned Goods” to potentially minimize fees. Refunds are for the item value only.

Return Request Email Template

To ensure we have all necessary information, you may use the following template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Mam Originals Customer Service,

I would like to request a return/exchange for an item from my recent order.

Order Number: [Please insert your order number] Item Name: [e.g., ARCHIVE Necklace / Leather Tote / Signature Ring] Reason for Return/Exchange: [Please provide a brief reason]

I confirm that the item is unused, unworn, and includes all original tags, packaging, and certificates.

Please provide the Return Merchandise Authorization (RMA) number and return instructions at your earliest convenience.

Best regards,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Questions & Support

Your seamless experience is our priority. For any questions, please partner with our dedicated service team.

Email: [email protected]
Website: jewelrysaleshop.com
Address: 1724 Lamberts Branch Road, PHOENIX, US 13135